"Service Management Is a Set of Specialized Organizational Capabilities for Providing

question 23

Multiple Choice

"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?

• A) Functions and Processes
• B) Markets and Customers
• C) Applications and Infrastructure
• D) People, products and technology

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Definitions:

Hostile Work Environment

A form of workplace harassment where unwelcome conduct based on an individual’s protected characteristic unreasonably interferes with work performance.

Sexual Harassment

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature that affects an individual's employment, interferes with their work performance, or creates a hostile work environment.

Injection

A method of delivering medication or other substances into the body, often through a syringe and needle.

Title VII

A portion of the Civil Rights Act of 1964 that prohibits employment discrimination based on race, color, religion, sex, or national origin.