Recently,Turner Telecom Decided to Require All Customer-Facing Personnel to Sell

question 35

Multiple Choice

Recently,Turner Telecom decided to require all customer-facing personnel to sell to customers during routine interactions.Management created a set of standards to guide the roll-out process to the customer-facing departments.All of the following actions would advance this process EXCEPT:

• A)providing extensive training in sales methods to the customer-facing employees
• B)generating motivation for customer-facing employees to add the sales function to the job tasks
• C)calculating appropriate compensation for the sales the customer-facing employees make
• D)evaluating all employees based on whether or not they have met new sales quotas
• E)enlisting management support to help the customer-facing employees complete sales-related job tasks