The Marketing Department Tends to Create Contact Points with Customers

question 191

True/False

The marketing department tends to create contact points with customers and potential customers; the public relations department deals with the other contact points that are created or are unplanned.

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Definitions:

Emotion

Emotion is a complex psychological state involving an individual's subjective experience, physiological responses, and behavioral or expressive patterns triggered by stimuli perceived as personally significant.

Cognition

The mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.

Gardner's Multiple Intelligences

Gardner's Multiple Intelligences theory proposes that intelligence is not a single general ability, but rather is composed of various distinct types of cognitive capabilities.

Tacit

Understood or implied without being stated openly; known intuitively or through unspoken context.