What Should the Salesperson Do Next If the Complaining Customer

question 12

Multiple Choice

What should the salesperson do next if the complaining customer proposes a viable way (some action) to resolve the complaint?

• A) Allow the customer to vent
• B) Follow through with what the customer suggests
• C) Offer the customer an alternative resolution
• D) Gain the customer's agreement that the action will resolve the complaint
• E) All the above

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Definitions:

Contract

A legally binding agreement between two or more parties that outlines the terms and conditions of their relationship or transaction.

Child Safety Seats

Devices installed in vehicles to protect young children from injury or death during collisions.

Automobiles

Self-propelled vehicles designed for transport on public roads, commonly used for personal and commercial transportation.

Left-Brained

Refers to a person who is thought to have a cognitive preference for analytical and logical processing, traditionally associated with the left hemisphere of the brain.