Honesty, Dependability, Customer Orientation, Expertise, and Compatibility Are All Factors

question 85

Multiple Choice

Honesty, dependability, customer orientation, expertise, and compatibility are all factors that salespeople use. When they do so, what is their goal?

• A) to master the art of the stimulus-response selling approach
• B) to participate in two-way and collaborative communication
• C) to earn the trust of customers as the basis for developing a lasting relationship
• D) to be actively involved in the customer's decision-making process

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Definitions:

Praise

The act of expressing approval, admiration, or commendation towards someone's actions, achievements, or characteristics.

Imitation

The action of using someone or something as a model and attempting to replicate their behavior, actions, or features.

Participation

The act of taking part or being actively involved in something, such as an event, activity, or social group.

Testosterone

A primary male sex hormone that plays key roles in health and well-being, as well as in the development of male sex organs and secondary sexual characteristics.