According to the Textbook, Which Benefit of Service Enthusiasm Can

question 104

Multiple Choice

According to the textbook, which benefit of service enthusiasm can take a long time to establish but only one negative event to destroy?

• A) the reputation of the salesperson
• B) the profit earned by providing good customer service on the first sale
• C) putting the convenience of the customer first
• D) an organizational culture focused on providing good service

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Definitions:

Sensory Neurons

Nerve cells within the nervous system responsible for converting external stimuli from the organism's environment into internal electrical impulses.

Information

Data, facts, or details about a subject that are obtained, received, or generated.

Spinal Cord

An extension of the brain, from the base of the brain through the neck and spinal column, that transmits messages between the brain and the peripheral nervous system.

Specialized Cell

A cell that has a specific role to perform in an organism, exhibiting unique structures and functions to carry out its particular tasks efficiently.