The ________ of Performance and Consumption of Services Heightens the Role

question 8

Multiple Choice

The ________ of performance and consumption of services heightens the role of human service providers in a customer's experience.

• A) inseparability
• B) intangibility
• C) variability
• D) perishability
• E) tangibility

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Definitions:

Controllable Revenues

Revenues earned by a profit center.

Return On Investment

A measure used to evaluate the efficiency or profitability of an investment, calculated by dividing the profit gained from an investment by the cost of the investment.

Operating Income

The profit earned from a firm's core business operations, excluding deductions of interest and taxes.

Investment Turnover

A measure of a company's efficiency in using its investments to generate sales, calculated as sales divided by the average value of investments.