To Avoid a Confrontation with a Customer and to Avoid

question 129

True/False

To avoid a confrontation with a customer and to avoid telling the customer that he or she is wrong, a salesperson can use the head-on approach to handling objections.

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Definitions:

Corporate Social Responsibility

A company's commitment to manage the social, environmental, and economic effects of its operations responsibly and in line with public expectations.

Discretionary

Refers to actions or expenditures that are subject to judgment or choice, often within a framework of policies or guidelines.

Benefit Society

Actions or initiatives that contribute positively to the well-being and improvement of the community or society as a whole.

Economic Policy Institute

A nonprofit, nonpartisan think tank created in 1986 to include the needs of low- and middle-income workers in economic policy discussions.