With the "Feel, Felt, Found" Approach to Handling Objections, the Salesperson

question 100

Multiple Choice

With the "feel, felt, found" approach to handling objections, the salesperson:

• A)will allow the customer to talk about his or her fears and worries, then relate how another customer had similar fears and how the product being sold met those fears or worries.
• B)answers the objection directly.
• C)will reply "yes, but ..." and then explain how the product's benefits will answer the customer's objection.
• D)avoids confrontation by sympathizing with the customer, then provides the correct information.

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Definitions:

Normal Body Flora

The collection of microorganisms, including bacteria, fungi, and viruses, that reside on or in the human body without causing disease, often providing beneficial functions.

Chronic Illness

A long-lasting health condition that can be managed but not cured, often affecting a person's lifestyle and well-being.

Bed Bath

A method of bathing someone who is bedridden or unable to bathe themselves, typically performed with a washcloth and basin of water.

Standard Precautions

A set of infection control practices used to prevent transmission of diseases that can be acquired by contact with blood, body fluids, non-intact skin (including rashes), and mucous membranes.