Examlex
Direct denial should be avoided even for a false statement if the objection is of trivial importance to the buyer.
Habituation
A psychological learning process wherein there is a decrease in response to a stimulus after being repeatedly exposed to it.
Acquisition Behavior
A behavioral psychology term referring to the process of learning new behaviors, often through conditioning.
Classical Conditioning
A learning process that occurs when two stimuli are repeatedly paired: a response which is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.
Ivan Pavlov
A Russian physiologist known for his research on classical conditioning, demonstrating how organisms can learn to associate neutral stimuli with reflexive responses.
Q4: Which of the following would BEST be
Q24: When the telemarketer who was trying to
Q25: During the negotiation, the buyer says, "I
Q41: Vince was negotiating a catering contract with
Q56: Which of the following statements about objections
Q63: Ryan is trying to dispel the myth
Q64: _ occurs when the Claycraft salesperson attempts
Q72: Trust in a buyer-seller relationship develops from
Q116: _ salespeople control the sales interaction but
Q128: The two-step approach to price objections involves