The Three Types of Benefits to Organizations of Maintaining and Developing

question 31

Multiple Choice

The three types of benefits to organizations of maintaining and developing a loyal customer base are:

• A) Economic benefits; customer behavior benefits; human resource management benefits
• B) Economic benefits; confidence benefits; social benefits
• C) Customer behavior benefits; human resource management benefits; social benefits
• D) Special treatment benefits; economic benefits; customer behavior benefits
• E) Confidence benefits; social benefits; customer behavior benefits

---

Definitions:

Differential Aptitude Test (DAT)

A multiple aptitude test that measures abilities for career decision-making. An interest inventory is also available.

Career Interest Inventory

A questionnaire designed to help individuals identify their interests and how they relate to various careers.

Predictive Validity

How well a score on a given scale or test indicates future achievements on a similar outcome.

O*NET

A free online database maintained by the U.S. Department of Labor/Employment and Training Administration that contains hundreds of classifications of job descriptions. It replaced the Dictionary of Occupational Titles (DOT).