_____ Quality Refers to How a Service Is Delivered to the Customer

question 27

Multiple Choice

_____ quality refers to how a service is delivered to the customer.

• A) Output
• B) Interaction
• C) Experiential
• D) Technical outcome
• E) Interactive

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Definitions:

Economic History

The study of economies or economic phenomena in the past.

Aggregate Price Level

A measure of the overall level of prices of goods and services in an economy over a specified period, often used as an indicator of inflation.

Macroeconomics

The branch of economics that studies the behavior and performance of an economy as a whole, focusing on aggregate phenomena such as GDP, unemployment rates, and inflation.

Positive Question

A question concerning the way the world actually is (fact-based) rather than how it should be (value-based).