The Extent to Which Customers Recognize and Are Willing to Accept

question 56

Multiple Choice

The extent to which customers recognize and are willing to accept variation in service performance is called the ____________:

• A) Acceptable variation
• B) Extent of indifference
• C) Area of acceptability
• D) Area of impartiality
• E) Zone of tolerance

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Definitions:

Consistent Personality

The aspect of maintaining a stable and uniform set of behaviors, attitudes, and values over time, often related to brands or individuals.

Community of Practice

A group of people who share a common interest or profession and learn from each other through regular interaction.

Field of Expertise

A specific area or domain in which an individual or organization has extensive knowledge or skills.

Social Network

A platform or website that enables users to create and share content or to participate in social networking.