Which of the Following Statements About Objections Is FALSE

question 100

Multiple Choice

Which of the following statements about objections is FALSE?

• A) Objections present sales opportunities.
• B) Prospects who object indicate that they are showing some interest in the seller's presentation.
• C) Salespeople should encourage buyers to voice their concerns or questions.
• D) Salespeople should take every buyer's objections personally.
• E) Real objections are logical to the prospect, no matter how they seem to the sales rep.

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Definitions:

Referent Informational Influence

The impact of adopting the behaviors or beliefs of a group or individual that one identifies with or aspires to be like for reasons of accuracy.

Innovation

The process of translating an idea or invention into a good or service that creates value or for which customers will pay.

Minorities

Groups in society distinguished by cultural, ethnic, racial, religious, or linguistic characteristics, often having less power or fewer rights compared to the dominant group.

Majority Viewpoint

The opinion or belief that is held by the greater number of individuals within a group or society.