There Are Six Common Mistakes That Prevent a Salesperson from Making

question 60

Multiple Choice

There are six common mistakes that prevent a salesperson from making a successful sales call.Which of the following is NOT one of those mistakes?

• A) Asking too many questions; making the prospect do too much talking.
• B) Over controlling the call; asking too many closed-end questions.
• C) Not responding to customer needs with benefits.
• D) Not recognizing needs; giving benefits prematurely.
• E) Making weak closing statements; not recognizing when or how to close.

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Definitions:

Marginal Analysis

An examination of the added benefits of an activity compared to the added costs incurred by that same activity.

Cell Phones

Portable electronic devices that allow users to make voice calls, send text messages, and access various digital services.

Total Profit

The total income a business earns after subtracting all expenses and costs associated with its operations.

Marginal Benefit

The added value or enjoyment a consumer gets from using an additional unit of a product or service.