What Should the Salesperson Do If the Prospect Angrily Challenges

question 33

Multiple Choice

What should the salesperson do if the prospect angrily challenges the veracity of the claims made about the product?

• A) Provide a countersuggestion quickly
• B) Stop the presentation immediately
• C) Defend the claims aggressively
• D) Correct the prospect politely
• E) Act diplomatically

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Definitions:

Closed Communication

A communication style or system where information is restricted, limiting open dialogue, feedback, and the free exchange of ideas.

Real Agendas

The actual, often hidden, motives or intentions behind actions or decisions.

Game Playing

In organizational contexts, this refers to strategic actions individuals or groups take to gain advantage or manipulate situations to their benefit.

Language Attributes

Inherent features or qualities that define and distinguish a language, such as syntax, grammar, and vocabulary.