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A visitor to a sports website notices that all of the information is contained within the website-there are no links to other websites. The website provides frequently updated information on the sports players, matches, and licensed merchandise on a starry black background. The website is lacking __________, a website design element that influences customer experience.
Psychoanalytic Theory
A framework for understanding human psychology that emphasizes unconscious conflicts and past experiences as determinants of behavior.
Defense Mechanisms
Unconscious psychological strategies employed to protect oneself from anxiety and to manage emotional conflict and internal or external stressors.
Anxiety
A mood of unease or nervousness, often due to something happening soon or because the consequence is unknown.
Freud
Sigmund Freud, recognized for his theories on the unconscious mind and the development of psychoanalytic therapy.
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