Obviously in a Bad Mood, Robert Comes to You Seeking

question 28

Multiple Choice

Obviously in a bad mood, Robert comes to you seeking your advice.He just lost a large account and does not know why.He asks you for your insights given your status in the company as a very successful salesperson.What would you tell him?

• A)"Robert, don't worry-there are lots of other potential customers out there."
• B)"Robert, it was obvious they were not a good fit for us-move on to the next prospect."
• C)"Robert, welcome to the club; we all have walked in your shoes - relax."
• D)"Robert, be professional, friendly, and contact the client to determine the reason(s) why you lost the account."
• E)"Robert, give it time and the customer will call you back - our products are the best in the industry."

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Definitions:

Real GDP

Real GDP, or real gross domestic product, measures a country's total economic output, adjusted for price changes or inflation.

Unemployment Rate

The portion of the labor group that is unoccupied with work but is actively seeking employment.

Personal Tax Rate

The percentage of an individual's income that is paid to the government as tax.

Medium of Exchange

A medium of exchange is an intermediary instrument or system used to facilitate the sale, purchase, or trade of goods between parties.