What Is the Key Role of a Salesperson When Handling

question 17

Multiple Choice

What is the key role of a salesperson when handling a customer complaint?

• A) obtain as much relevant information from your customer as you can
• B) express sincere regret for the problem
• C) handle the complaint quickly
• D) follow up to make sure the customer is satisfied
• E) all of these choices are correct

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Definitions:

Accrual Basis

An accounting method where revenues and expenses are recorded when they are earned or incurred, regardless of when cash is exchanged.

Expenses

The cost of assets consumed or services used in the process of earning revenue.

Depreciation Expense

Depreciation Expense is an accounting method of allocating the cost of a tangible asset over its useful life.

Accounts Payable

Money owed by a business to its suppliers or vendors for goods and services purchased on credit.