As a Part of Providing Service to Customers,a Salesperson Would

question 80

Multiple Choice

As a part of providing service to customers,a salesperson would be expected to:

• A) return damaged merchandise
• B) handle complaints
• C) work at the customer's business
• D) suggest business opportunities
• E) all of the choices are correct

---

Definitions:

Conspicuous Consumption

The purchase and prominent display of luxury goods to provide evidence of a consumer’s ability to afford them.

Taste Test

An evaluation process where individuals sample and rate different foods or beverages based on flavor, texture, and other sensory attributes.

Crowding

A subjective feeling of having less space than desired, often due to a high density of people or objects.

Ethnographic

A research method that attempts to provide a close understanding of people and cultures.