Marks & Spencer Is a Well-Known British Department Store

question 140

Multiple Choice

Marks & Spencer is a well-known British department store.Customers from Chicago or Dallas can shop for clothing as easily as a person living in London.This shows how electronic commerce contributes to customer value through the creation of

• A)service utility.
• B)possession utility.
• C)form utility.
• D)possession and place utility.
• E)place utility.

---

Definitions:

Immune Function

The mechanisms and processes through which the body identifies and fights off pathogens and diseases.

Stress

The physiological and psychological reaction to perceived threats or challenges, leading to a state of tension or strain.

Object Relations Theorists

Psychologists who focus on the study of human relationships and the impact of early relationship experiences on psychological development.

Psychodynamic

A psychological perspective focusing on the interplay between unconscious and conscious forces driving human behavior.