Before Moving Out of Their Apartment, Kelly and Doug Decided

question 86

Multiple Choice

Before moving out of their apartment, Kelly and Doug decided to have their carpets cleaned by Stanley Steemer, a company specializing in professional carpet cleaning. The carpet cleaners arrived on time, cleaned the carpets, and drove away in their bright yellow van. Only then did the couple see that they did a good job. Kelly and Doug were unable to judge the service before they bought it, which illustrates the ________ of services.

• A) inconsistency
• B) inseparability
• C) inventory costs
• D) intangibility
• E) interdependence

---

Definitions:

Outstanding Checks

Checks issued by a company awaiting cashing or clearance by the bank.

Adjusted Cash Balance

The cash amount shown in a company's books after adjustments have been made for checks outstanding, deposits in transit, and other factors.

Bank Service Charge

Fees charged by banks for the various services and account maintenance provided to customers.

Outstanding Checks

Checks that have been written and recorded in the check issuer's accounting records but have not been cashed or cleared by the bank.