-Consider Figure 9-3 Above

question 53

Multiple Choice

-Consider Figure 9-3 above. Services can be classified by their method of delivery. Box B represents

• A)equipment-based services.
• B)technology-based services.
• C)fee-based services.
• D)people-based services.
• E)nonprofit services.

Explain the effect of compensation plans, including incentive pay and benefits, on employee motivation.

Understand the significance of intrinsic and extrinsic rewards in motivating employees.

Explain factors contributing to job dissatisfaction and turnover.

Appreciate the importance of fitting people to jobs through realistic job previews, job rotation, and exposure.

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Definitions:

Relational Base

The foundation or underlying structure that supports the development and maintenance of relationships.

Interpersonal Empathy

The ability to understand and share the feelings of another person from a psychological and emotional perspective.

Cultural Difference

The variety in norms, values, practices, and beliefs that exist between individuals from different backgrounds or societies.

Stereotyping

The act of assigning fixed traits or characteristics to individuals or groups based on oversimplified and generalized beliefs.