The Type of Analysis That Compares the Differences Between Consumers

question 212

Multiple Choice

The type of analysis that compares the differences between consumers' expectations about a service and their experience with it based on dimensions of service quality is referred to as

• A)customer relationship management.
• B)service encounter differential.
• C)gap analysis.
• D)a customer contact audit.
• E)a service audit.

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Definitions:

Phrase

A small group of words standing together as a conceptual unit, typically forming a component of a clause.

Phytoextraction

A method of removing contaminants from soil, water, or air involving the use of plants that can absorb and concentrate pollutants in their biomass.

Diagram

A simplified drawing or plan that represents information or an idea in a clear and concise manner.

Contaminants

Substances that cause pollution or impurity in another substance, often harmful to health or the environment when present at high levels.