When a Salesperson Is Faced with a Unique Set of Customer

question 109

Multiple Choice

When a salesperson is faced with a unique set of customer problems to solve, the salesperson will most likely need to:

• A) act professionally.
• B) build self-confidence.
• C) develop an atmosphere of goodwill.
• D) enhance the buying and selling procedure.
• E) customize a product to best address the client's needs.

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Definitions:

Job Enrichment

A management strategy that enhances job content by adding tasks that increase responsibility, autonomy, and the scope of tasks performed.

Autonomy

The condition or quality of being autonomous; independence or the right to self-govern.

Core Dimensions

Fundamental factors or aspects that define and shape the nature of a particular entity, concept, or system.

Task Significance

The degree to which a job has a substantial impact on the lives or work of other people, either in the immediate organization or the external environment.