The Most Successful CRM Systems Share Common Qualities Including:​

question 206

Multiple Choice

The most successful CRM systems share common qualities including:​

• A)​They increase response time.
• B)​They eliminate the need for customer service by centralizing data.
• C)​They lead to 100% customer retention rates.
• D)​They reduce costs by empowering customers with information.
• E)​They guarantee profitable customer relationships.

---

Definitions:

Humanistic Theorist

A psychologist or scholar who emphasizes individual potential, self-actualization, and the importance of personal growth and experience.

Cognitive-Behavioral Theorist

A psychologist specializing in a therapy that explores the interconnection between thoughts, feelings, and behaviors to address and modify dysfunctional patterns.

Client-Centered Therapy

The humanistic therapy developed by Carl Rogers in which clinicians try to help clients by being accepting, empathizing accurately, and conveying genuineness.

Placebo Therapy

A simulated treatment that the participant in an experiment believes to be genuine.