In Analyzing Sales Training Needs, Toni Knows That by Reducing

question 27

Multiple Choice

In analyzing sales training needs, Toni knows that by reducing turnover rates she can:

• A) Increase the size of the sales force
• B) Offer alternative electronic bill paying systems to her staff
• C) Improve customer continuity
• D) Increase training costs
• E) None of the above

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Definitions:

Role Strain

Stress or tension experienced by an individual when facing competing demands or expectations within the same social role.

Social Reproduction

The process by which societies have structural continuity over time, ensuring the transmission of norms, values, and social practice from one generation to another.

Symbolic Interactionist

A theoretical approach in sociology that focuses on the roles of symbols and language as core elements of all human interaction.

Conflict Theory

A theory in sociology that sees social life as a competition, and focuses on the distribution of resources, power, and inequality.