When Dealing with Customer Complaints,the Salesperson Should

question 16

Multiple Choice

When dealing with customer complaints,the salesperson should:

• A)determine if the complaint is real or imagined
• B)point out the fallacy in the customer's argument
• C)decide what action must be taken to remedy the problem
• D)avoid telling the customer his/her point of view about the cause of the problem
• E)blame the problem on other departments in the company

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Definitions:

Gifted Programs

Educational initiatives designed to accommodate and challenge students who demonstrate high capability in intellectual, creative, artistic areas, or leadership capacity.

Testing Bias

The presence of certain factors in a test that systematically prevents accurate, impartial measurement.

Intelligence

The ability to learn from experience, solve problems, and use knowledge to adapt to new situations.

Creativity

The ability to think in novel and unusual ways and come up with unique solutions to problems.