John Bieland, the Equipment Buyer for Great Lakes Manufacturing, Purchased

question 26

Multiple Choice

John Bieland, the equipment buyer for Great Lakes Manufacturing, purchased two large riveting machines from Hoseke Corporation's sales representative, Lindell Ross. Because of a clerical error, the machines shipped a day later than scheduled, which put the delivery truck in the middle of a blizzard that shut down roads for several days. By the time the machines were delivered by Hoseke Corporation, they were a full week late. John Bieland sends an e-mail to Lindell, cc'ing the CEOs of Great Lakes Manufacturing and Hoseke Corporation, expressing his dissatisfaction.
-What should Lindell offer to John to rectify the situation?

• A)Lindell should send John two new machines.
• B)Lindell should consult with John to find out what would help him regain trust in Lindell and in Hoseke Corporation.
• C)Lindell should refund John's money.
• D)Lindell should discount any further purchases by half.
• E)Lindell should demote the head of the shipping department.

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Definitions:

Employee Warnings

Official notices issued to employees to address violations or misconduct, often as part of a disciplinary process.

Personnel Files

The systematically organized records kept by an organization that contain personal and employment-related information about its employees.

Non-Company Personnel

Individuals or workers who are not direct employees of a particular organization and may include contractors, consultants, or freelancers.

Release

The act of letting go or setting someone or something free.