The Statement,a Customer's "Concern May Seem Trivial to You,but It

question 22

Multiple Choice

The statement,a customer's "concern may seem trivial to you,but it is important to the customer" is consistent with which of the following guidelines for negotiating win-win solutions?

• A)Plan and prepare.
• B)Anticipation enhances negotiations.
• C)Say what you mean and mean what you say.
• D)Listen and validate customer concerns.

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Definitions:

Planning

Planning is the process of setting goals, defining strategies, and outlining tasks and schedules to achieve desired outcomes, serving as a roadmap for future actions.

Organising

The process of assigning tasks, allocating resources, and arranging activities to implement plans.

Sales Forecasting

A business activity that estimates the future sales of a company's products or services based on historical data, market trends, and analysis.

Program Development

The process of creating, designing, and executing plans or projects aimed at achieving specific objectives, often within organizational, educational, or community contexts.