The Four I's of Services Consist of

question 56

Multiple Choice

The four I's of services consist of

• A) intangibility, inconsistency, inseparability, and innovation.
• B) intangibility, inventory, inflexibility, and impression.
• C) intangibility, inconsistency, inseparability, and inventory.
• D) intangibility, inventory, innovation, and impression.
• E) intangibility, inconsistency, innovation, and impression.

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Definitions:

Systematic Desensitization

A therapeutic technique aimed at reducing anxiety or phobias through gradual exposure to the feared object or situation combined with relaxation exercises.

Phobias

Intense, irrational fears of specific objects or situations, significantly impacting an individual's daily life.

Unconscious Thoughts

Mental processes that occur without conscious awareness, influencing feelings, thoughts, and behaviors in ways not immediately accessible to introspection.

Past History

Past history is a record or account of events, actions, or conditions that happened in the past.