Behavioral Measures Used to Evaluate Salespeople Include Assessments of a Salesperson's

question 308

Multiple Choice

Behavioral measures used to evaluate salespeople include assessments of a salesperson's __________, attention to customers, product knowledge, selling and communication skills, appearance, and professional demeanor.

• A)attitude
• B)patience
• C)intelligence
• D)personal values
• E)personal ethics

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Definitions:

Values and Beliefs

Fundamental convictions or principles that guide behavior and help individuals distinguish between right and wrong.

Constructive Conflict

A situation where disagreement leads to productive discussions, resulting in solutions that benefit all parties involved.

Climate and Culture

The atmosphere, behaviors, attitudes, and values that characterize an organization and its members.

Selective

Characterized by the careful choice of particular items or entities based on specific criteria.